Informativa sui rimborsi

For International Customs and Duties:

  • Customs clearance is the customer’s responsibility. If your order gets stuck in customs or is returned for any reason, CareQue will not be responsible for refunds or replacements.
  • It is the customer’s obligation to ensure that the products ordered are allowed into their country.
  • Any additional duties or taxes levied by the customer’s country must be paid by the customer.

Cancellation, Return & Refund Policy

At Nishtha Exports ("CAREQUE"), we strive to provide the best service and products to our valued customers. If you need to cancel your order, please review our cancellation policy below:

  1. Order Cancellation:

    • Orders can be canceled within 24 hours of purchase for a full refund.
    • If an order is cancelled after 24 hours but before it has been shipped, a cancellation fee of [According to Weight of the shipment ] will apply.

  2. Shipped Orders:

    • Once an order has been shipped, it cannot be cancelled. However, you may initiate a return once you receive the item.

  3. Refund Process:

    • Refunds will be processed within [3-7 ] business days of the cancellation confirmation.
    • Refunds will be issued to the original method of payment.
    • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  4. How to Cancel:

    • To cancel an order, please contact our customer service team at nishthaexports07@gmail.com with your order number and reason for cancellation.

We appreciate your understanding and cooperation.

Return Policy for Domestic Orders - CareQue (Nishtha Exports)

At CareQue (Nishtha Exports), we aim to ensure complete customer satisfaction with every order. However, due to the nature of certain products, we have a specific return policy for different categories. Please read the following carefully to understand the terms and conditions of our return policy.

General Return Conditions:

We accept returns under the following conditions:

  1. Damaged Products: If you receive a damaged product, please contact us within 7 days of receiving your order. We will assist you in processing a return or exchange for a similar item.
  2. Damaged Packaging: If your product arrives with damaged packaging that affects the integrity of the product, please notify us immediately. We will arrange for a return or replacement.
  3. Incorrect Product: If you receive a product different from what you ordered, please contact us within 7 days. We will initiate a return or replacement process.

Non-Returnable Categories:

Please note that the following categories are non-returnable due to their nature and for hygiene and safety reasons:

  • Raw Herbs
  • Edible Seeds
  • Spices
  • Dry Fruits
  • Mouth Fresheners
  • Grocery Items
  • Millets
  • Tea Cut

We are unable to accept returns or exchanges for the above items unless there is an issue like receiving a damaged or incorrect product. If any such issue arises, please reach out to us, and we will work with you to resolve the issue based on the conditions mentioned above.

Return Charges:

Please be aware that the buyer is responsible for all return shipping charges, unless the return is due to a damaged, defective, or incorrect product. In the event of an error on our part (e.g., damaged, defective, or incorrect product), we will cover the return shipping costs.

How to Request a Return:

To initiate a return or report an issue, please contact our customer service team at [customer service email/phone] within 7 days of receiving your order. Kindly include your order number, a description of the issue, and any supporting photos (if applicable).

We are committed to providing a seamless shopping experience and will assist you promptly with any concerns.

Thank you for choosing CareQue (Nishtha Exports)!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.